Privacy Policy –SaudePredict
This Privacy Policy explains how SaudePredict (“SaudePredict”, “we”, “us” or “our”) collects, uses, stores, and protects your personal data when you use our mobile application and digital health services (the “App”).
Your privacy and the security of your data are very important to us. SaudePredict processes personal data in accordance with applicable Brazilian data protection laws, including the Brazilian General Data Protection Law (Lei nº 13.709/2018 – LGPD).
Data We Collect
When you use the App, we may collect the following types of data:
Personal Data
- Full name, email address, phone number;
- Account credentials and identifiers;
- Communications and support messages.
Health and Sensitive Data
- Health information related to your care, such as:
- Height, weight, sex;
- Medical history, diagnoses, treatments;
- Vital signs (e.g., blood pressure, heart rate);
- Activity, sleep, and wellness data;
- Data entered manually or synchronized from connected devices (wearables).
Technical and Usage Data
- IP address;
- Device type and operating system;
- App usage logs, access dates and times;
- Approximate location data (when enabled).
Health data is considered sensitive personal data and is processed only when strictly necessary for healthcare, monitoring, and service delivery purposes.
How We Collect Data
We collect data when:
- You create and use your account;
- You enter information in the App;
- Data is shared by authorized healthcare professionals;
- Your device automatically sends technical and usage data;
- You contact our support team.
Why We Use Your Data
We process your data to:
- Provide and operate the App and its features;
- Support health monitoring and clinical decision support;
- Identify and authenticate users;
- Communicate with you about the service;
- Improve functionality, performance, and user experience;
- Ensure platform security and prevent fraud;
- Meet legal and regulatory obligations.
Sensitive health data is processed in accordance with Article 11 of the LGPD, including for healthcare protection, service provision, and compliance with legal requirements.
Data Sharing
Your data may be shared only when necessary:
- With healthcare professionals or organizations involved in your care;
- With technology service providers under confidentiality agreements;
- To comply with legal, regulatory, or judicial obligations;
- In corporate transactions (e.g., merger or acquisition), in compliance with the law;
- In anonymized or aggregated form.
SaudePredict does not sell personal data.
Data Storage & International Transfers
Your data may be stored securely on cloud servers located in Brazil, the United States, or the European Union.
If international data transfers occur, SaudePredict ensures appropriate contractual and technical safeguards, in compliance with the LGPD.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.
In general, data may be retained for up to 10 (ten) years, unless a different period is required by law.
Your Rights (LGPD)
Under Brazilian law, you have the right to:
- Confirm whether we process your data;
- Access your personal data;
- Request correction of inaccurate or incomplete data;
- Request anonymization, blocking, or deletion;
- Request data portability;
- Withdraw consent (when applicable);
- Receive information about data sharing.
Requests can be made at any time via the contact below.
Data Security
We apply technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
While no system is completely secure, we follow industry best practices suitable for digital health applications.
Data Protection Officer (DPO)
If you have questions or requests regarding this Privacy Policy or your data, contact us at:
📧 [email protected]
📌 Data Protection Officer – SaudePredict
Governing Law
This Privacy Policy is governed by the laws of the Federative Republic of Brazil, especially the LGPD (Law No. 13,709/2018).